Terms & Conditions

Effective Date: 01 January 2026
Registered Entity: Refined Holdings Pty Ltd (ACN 600 525 380)
Registered in: New South Wales, Australia

1. Acceptance of Terms

1.1 These Terms & Conditions (“Terms”) govern your access to and use of the website refinedautonomy.ai and all services, tools, content, and features available on or through the Site, including Solutions, About, and Contact pages.

1.2 By accessing, browsing, clicking, using, submitting content, or otherwise interacting with the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1.3 If you don’t agree with these Terms, you must immediately discontinue accessing or using the Site.

2. About Us

2.1 The Site is operated by Refined Holdings Pty Ltd, a company incorporated in New South Wales, Australia. These Terms constitute a legally binding agreement between you and Refined Holdings Pty Ltd T/AS Refined Autonomy.

2.2 Refined Autonomy designs and deploys agentic AI operating systems for mid-market businesses. Services include operational assessments, governance architecture, system design, deployment, and ongoing support. The Site provides information about these services, published resources including playbooks and case studies, and intake forms for prospective clients.

3. Definitions & Interpretation

3.1 “Site” means the Refined Autonomy website (refinedautonomy.ai) and all its webpages and associated services.

3.2 “User,” “you,” or “your” means any person accessing or using the Site.

3.3 “Content” means all text, graphics, videos, playbooks, case studies, assessments, and other materials published on the Site.

4. Eligibility & Use of the Site

4.1 You represent that you are at least 18 years of age and legally capable of entering into contracts under Australian law.

4.2 You agree to use the Site for lawful purposes only and in a manner consistent with all applicable laws and regulations, including the Australian Consumer Law.

4.3 You must not use the Site to:

• Post or transmit unlawful, discriminatory, defamatory, threatening, abusive, or inappropriate material.
• Interfere with or disrupt servers or networks connected to the Site.
• Harvest or collect data about other Users, including email addresses, without consent.

5. Intellectual Property Rights

5.1 All content on the Site, including text, graphics, logos, icons, images, audio clips, and software, is the property of Refined Autonomy or its licensors and is protected under Australian and international intellectual property laws.

5.2 You may view, download, and print content from the Site for personal, non-commercial use only. Any use beyond this requires the express written permission of Refined Autonomy.

5.3 You must not copy, modify, reproduce, transmit, distribute, publish, create derivative works from, or otherwise exploit Content without prior written consent.

6. Nature of the Site & Disclaimers

6.1 The Site is provided for informational purposes only. It doesn’t constitute legal, financial, business, tax, investment, or professional advice.

6.2 You agree that any reliance upon the Content is at your own risk. Independent professional advice should be obtained where appropriate.

7. Discovery Submissions and Contact Submissions

7.1 Any discovery form submissions, contact form submissions, or enquiries via the Site don’t create a binding contract or professional relationship unless and until a separate written agreement is signed.

7.2 Refined Autonomy reserves the right to accept or decline any enquiry or engagement request in its absolute discretion.

8. Third-Party Links

8.1 The Site may contain links to third-party websites or services that aren’t owned or controlled by Refined Autonomy.

8.2 Refined Autonomy makes no representations regarding the quality, content, or practices of these third parties and isn’t responsible for their conduct or compliance with laws.

9. Privacy & Data Collection

9.1 Your use of the Site is also governed by our Privacy Policy, incorporated by reference into these Terms.

9.2 By using the Site, you consent to the collection, use, and disclosure of your personal information in accordance with that Privacy Policy.

10. Australian Consumer Law & Unfair Contract Terms

10.1 To the extent that the ACL applies, nothing in these Terms seeks to exclude or limit rights that can’t be excluded or limited by law.

10.2 The parties agree that any term that would otherwise be considered unfair or unenforceable under the ACL (or any similar legislation) will be severed without affecting the enforceability of the remaining provisions.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, Refined Autonomy, and its officers, directors, employees, agents, successors, and assigns, aren’t liable for any direct, indirect, special, incidental, punitive, or consequential loss or damage arising out of or in connection with the Site or these Terms, whether in tort, contract, statute, or otherwise.

11.2 Where liability can’t be excluded, Refined Autonomy’s liability is limited to the minimum amount permitted by applicable law.

12. Indemnity

12.1 You agree to indemnify, defend, and hold harmless Refined Autonomy, its directors, officers, employees, agents, and affiliates from any claim, demand, damage, loss, liability, cost, or expense arising out of your breach of these Terms or your use of the Site.

13. Termination

13.1 Refined Autonomy reserves the right to withdraw or amend the Site, or any part of it, without prior notice.

13.2 Refined Autonomy may suspend or terminate access to the Site for any reason, including breaches of these Terms.

14. Governing Law & Jurisdiction

14.1 These Terms are governed by and construed in accordance with the laws of New South Wales and the Commonwealth of Australia.

14.2 Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Changes to These Terms

15.1 Refined Autonomy may update or revise these Terms at any time by posting changes on the Site.

15.2 Your continued use of the Site after changes are posted constitutes acceptance of those changes.

16. Contact Information

If you have questions about these Terms, please contact Refined Autonomy:

Email: info@refinedholdings.co