Refined Autonomy

Legal

Privacy Policy

Last Updated: 01 April 2026
Registered Entity: Refined Holdings Pty Ltd (ACN 600 525 380)
Registered in: New South Wales, Australia

This Privacy Policy (“Policy”) explains how Refined Holdings Pty Ltd T/AS Refined Autonomy (“we,” “us,” “our”) collects, uses, holds, protects, and discloses personal information collected through the website refinedautonomy.ai (“Site”).

By accessing, browsing, or using the Site, submitting forms, or otherwise interacting with us, you agree that your personal information will be handled as described in this Policy.

1. Who We Are & Why This Policy Matters

We are committed to managing personal information in an open, transparent, and secure way. Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), organisations that collect personal information must be clear about:

  • what information is collected,
  • how and why it’s collected,
  • how it is used and disclosed,
  • how it is protected,
  • and how individuals can access and correct their information.

2. Personal Information We Collect

We may collect personal information when you interact with the Site, including by:

  • Submitting a contact or enquiry form;
  • Signing up for newsletters or updates;
  • Completing a discovery readiness assessment.

Examples of the personal information we collect include:

  • Full name
  • Email address
  • Phone number
  • Organisation or role (if voluntarily provided)
  • Any other information you choose to submit via forms

We may also collect technical information automatically, such as IP address, device type, browser type, and analytics data. This type of information may become personal information if it can identify you individually.

3. How We Use Your Personal Information

We use personal information for these purposes:

  • To respond to enquiries or contact requests;
  • To provide information about our services and published resources;
  • To manage, maintain, and improve the Site;
  • To comply with legal and regulatory obligations; and
  • For other purposes you consent to.

We won’t use your personal information for any purpose other than as set out in this Policy without your consent.

4. Disclosure of Personal Information

We may disclose your personal information:

  • To our service providers who help us operate the Site (e.g., hosting, analytics);
  • To comply with legal obligations (e.g., court order or government request);
  • To enforce our rights or protect safety and legal interests.

We don’t sell or lease personal information to third parties.

5. Cookies and Third-Party Tools

We may use cookies or similar technologies to enhance your experience, analyse usage patterns, and administer the Site.

A cookie is a small file stored on your device which can track behaviour and preferences. You can generally choose to disable cookies through your browser settings; however, this may affect some features of the Site.

6. Overseas Transfers & Third-Party Platforms

Personal information may be stored or processed by service providers located outside Australia (e.g., cloud servers or analytics services). If personal information is sent overseas, we take reasonable steps to ensure it’s handled in accordance with Australian privacy standards.

7. Data Security & Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including technical and organisational safeguards.

We retain personal information only as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law.

8. Accessing and Correcting Your Personal Information

You have the right to request access to personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date, subject to exceptions under law.

To request access or correction, please contact us using the details in Section 9 below.

9. Complaints and Contact

If you have any questions about this Policy or believe we have handled your information incorrectly, you may contact us:

Email: info@refinedholdings.co

We will investigate all complaints and respond in a timely manner.

If you aren’t satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for guidance.

10. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in law, technology, or our practices. The updated Policy will be posted on the Site with the “Last Updated” date.

11. Additional Rights and Requirements

Depending on your location or the way you access the Site, additional legal rights may apply. If you are based outside Australia, additional privacy protections such as the GDPR (EU) or UK GDPR may apply to you.

By using this Site, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal information as described.